AU Media Operations, Coaching & Leadership Career Opportunities

Lead Media Subscription Operations Improving Service Quality and Revenue Outcomes

At the core of a leading Australian media and digital subscription enterprise, these opportunities drive transformation, operational excellence, and customer experience at scale. Each role contributes to measurable business outcomes—from capability uplift to revenue retention. With Emapta, this is a long-term global career offering elite exposure, continuous growth, and a top 1% environment designed for high-performing professionals.

Exciting Perks Await!

• Competitive salary package
• Prime office location in Ortigas (easy access to MRT stations, restaurants, and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (eligibility subject to bank assessment; available after 6 months tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Hiring Roles

As a Service Delivery Lead

Drive large-scale transformation initiatives, translating strategy into measurable operational outcomes across complex service environments.

Qualifications:

• 5+ years in change management, transformation delivery, or instructional design within large-scale operations
• Strong expertise in learning design, training development, or capability-building initiatives
• Proven success delivering programs with measurable adoption and performance improvement

As a Team Performance Coach

Strengthen frontline capability through structured coaching, QA insights, and performance analysis in a high-volume contact center.

Qualifications:

• 3+ years as Team Lead, QA, SME, or Senior Agent managing 10–12 agents
• Proven experience in coaching, call reviews, and using performance data to improve quality
• Australian account experience with strong understanding of customer expectations and communication style

As a Director of Operations

Lead performance, culture, and execution across complex, large-scale service operations with full strategic accountability.

Qualifications:

• 7+ years in senior leadership roles (Director, Head, Site Leader, or General Manager)
• Strong experience leading in matrixed organizations and shared service functions
• Proven ability to execute strategy across workforce planning, quality, and training

As a Senior Operations Manager (AU Client)

Own end-to-end contact centre performance, driving subscriber retention, service excellence, and operational efficiency.

Qualifications:

• 7+ years in senior contact center leadership, operating at Director or Head level
• 5+ years supporting Australian customers with deep understanding of AU service standards
• Experience in subscription-based or home service industries (telco, fibre, digital subscriptions, delivery platforms)

As an Instructional Designer

Design structured, performance-driven learning programs that uplift capability across customer operations.

Qualifications:

• 3+ years in Instructional Design or Learning & Development
• Proven experience building curricula, training frameworks, and performance-based learning programs
• Background supporting contact center or customer operations (voice, email, chat)

As a Team Lead (AU Client – BPO)

Lead frontline teams to deliver consistent service quality, accountability, and continuous improvement in a high-volume environment.

Qualifications:

• 5+ years leadership experience in BPO/contact center environments
• Proven track record in KPI delivery, performance management, and coaching
• Strong experience handling escalations and complaint resolution
• Background in SLA-driven, metrics-focused operations (CSAT, productivity, service levels)

As a Customer Experience Agent

Deliver seamless, end-to-end support for Australian customers, contributing directly to retention and revenue growth.

Qualifications:

• 2–3+ years of customer service or contact center experience
• Proven multi-channel support experience (voice, chat, email)

About the Client

Our client operates at scale within the automotive and auto parts industry, supporting complex transaction services through robust financial operations and governance. Joining the team means contributing to a globally aligned finance function where accuracy, insight, and leadership matter. Professionals here gain exposure to international standards, evolving business models, and the opportunity to grow into trusted finance leaders within a dynamic, future-ready environment.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in 2026 Inspiring Workplaces Awards Asia, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!